Do you subscribe to and enjoy cable or satellite TV at home? Do you use a Smart TV or a home DVD or Blu-Ray Player for extra entertainment? Do you record TV programs at home using a DVR player like TiVO? Offering your patients in hospitals or medical treatment clinics a similar expanded, convenient, user-friendly TV experience is easier than you’d think.
You already know that HCAHPS measures your patients’ interactions with doctors and nurses, their environment, overall experiences, understanding, and discharge proceedings. These topics and questions are great for gathering data, but it can be difficult to understand how to actually make changes to improve your scores.
For instance, you can provide education and explain new treatments and changes to your patients, but it’s hard to know if that information is going to stay with them. How will they measure and rate their understanding? It’s hard to say.
What if, instead of focusing on the HCAHPS questions, you focused on five key elements of patient engagement? Prioritize satisfying and delighting your patients through their engagement and experience in your facilities. Focus on the patient and improved HCAHPS will follow. Let’s take a look at those five key elements.
You know that the patient experience is quickly becoming one of the most important aspects of the entire healthcare experience. Patients want quality care, and HCAHPS regulations have made the patient experience a key part of value-based care.
Below is a list of 5 healthcare podcasts that will help you to increase your understanding of the patient experience. Listen on your own time during your commute, lunch break, your workout routine.
Patients can easily feel lonely during infusion therapy or a hospital stay. Healthcare organizations can help ease this loneliness by providing technology that can do many things besides making patients feel more comfortable. This technology also connects them to their friends, family, and entertainment they prefer. Many facilities staff choose to install wall-mounted televisions that use a pillow speaker control, but those can feel impersonal.
The other option, equal to a 90” wall TV experience, is to provide some form of personal tablet experience. There are two main tablet options for facilities, one being hospital-owned, consumer-grade tablets. The other option is personal UL-Listed healthcare-grade arm-mounted TV-tablet touchscreen displays.
Designing a room with the patient in mind is crucial to strengthening the patient experience. Tablets can provide infotainment, telehealth capabilities, translation services, connecting through social media, email and more. Some consumer-grade and healthcare-grade tablets can offer these benefits as well. Let’s see how they match up on some critical requirements for performance in healthcare environments.
Patients really appreciate the quality experience a personal bedside entertainment system can provide during their stay. It’s very important to think about all aspects of the patient experience together with the project needs before ordering and installing patient TVs. Our checklist here will inform you of the most important considerations you should consider early in this decision process.
Planning the cabling you will need to have installed, the incoming signal source, the type of mount that best fits your application, and how you will power the bedside devices will ensure you protect yourself from costly fixes in the future. This preparation work ensures that all equipment is compatible and that any peripheral devices needed are addressed and ordered at once. A professional installation by experienced technicians will alleviate your concerns and help transform your patient experience.
Space is a commodity in patient areas. When designing patient areas in healthcare facilities, thoughtful consideration must be made for space efficiency. Medical equipment placement, providing ample room for staff and guests, and the placement of amenities such as the patient TV must also be well planned.
When evaluating entertainment solutions, you want to be sure the device and connected hardware are safe, proven, and reliable. Here’s an overview of elements you should inspect to ensure you select the best arm-mounted entertainment system.
Do you wish you could provide more entertainment and relaxation features through your patient TVs without the added cost or long set-up process that interactive patient systems require?
Medical-grade TVs offer patients added entertainment and relaxation options, no internet required.
No internet, no problem! PDi Communication Systems, Inc. has been driven by the mission of improving patient experience with entertainment technology since 1980. They launched a line of large screen, medical-grade, flat panel LED patient HDTV televisions. These televisions have integrated smart apps: The PDi A-Series.
User Experience (or UX) is the term that describes all aspects of a consumer’s interaction with a company, primarily those interactions that use technology. It is valuable because the quality of the user experience will influence whether the user chooses to come back and interact with the business again or recommend it to others. In healthcare, this is extremely valuable. First, a good user experience can influence a patient’s responses on exit surveys, which can only mean good things for you. Furthermore, going to the doctor or the hospital is not commonly thought of as a fun experience; patients are there because they must be there, and emotions are often running high. Creating a good user experience can help ease the stresses, frustrations, and discomfort the patients and their loved ones are feeling.