Frequently Asked Questions

Infection Control & Safety

All PDi products withstand daily rigorous sanitation with up to 5% bleach-based medical grade cleaning solutions, typically for many years after the warranty expires.

Download cleaning instructions here.

All PDi TV’s, power supplies, and most mounts are UL-Listed 60065 Annex Q.

Arms and arm-mounted TV’s have antimicrobial plastics.  Coming soon: most metal surfaces will have antimicrobial baked paint coating. 

All PDi products can withstand liquid cleaning and liquid spills when mounted properly.

Healthcare-grade televisions are designed with safety in mind, protecting both patient and facility. Healthcare-grade televisions meet the stringent requirements of UL60065 Annex Q, are designed for disinfection and reduce the risk of shock or fires.

Healthcare-grade TV’s by PDi are designed to withstand up to a 5% chlorine bleach based disinfectant solution for infection control and repeated cleanings by facility staff to sanitize patient rooms. Download cleaning instructions here.

PDi arm mounted TV’s have full glass fronts and antimicrobial keypads to limit Hospital Acquired Conditions (HACs). 

PDi Healthcare-grade televisions can connect to Nurse Call/Pillow Speakers.

PDi TVs outlast commercial or consumer sets. PDi builds with electronic components designed to be powered on almost three times longer than consumer grade televisions.

General Q&A

Healthcare is our life, not a secondary vertical. PDi is an American Company, committed and dedicated only to the Healthcare Market.

Our products are not castoffs from a commercial line of products.

We offer complete patient TV systems. Each PDi product is designed and built for tough healthcare standards, with a vision for the future, offering cost-effective, integrated product features that facilities and patients expect.

Since 1980, PDi has made the best healthcare televisions and accessories. PDi sets the standard in healthcare-grade TVs. We are knowledgeable and continuously improve to offer the broadest healthcare-grade television selection. As the manufacturer, we design for backwards compatibility and bring value to our customers. Trust PDi.

PDi understands that one size doesn’t always fit all. We build creative solutions. As an American manufacturer, PDi has the advantage to utilize a full team of mechanical, electrical and software engineers to solve unique problems for the specialized needs of customers. The strength of our business partnerships enhance our supply chain, breadth of compatible interactive patient software systems in both US and Mid-East Region markets, plus our loyal channel partners bring installation and service advantages to customers.

PDi is the largest TV maker in North America. PDi designs and builds complete patient television systems, both arm-mounted and wall-mounted sets. 

  • The latest brand, medTV powered by PDi, offers both complete TV and TV-TABLET systems for arm-mounted personal patient devices, including low-voltage power supplies and a variety of arms and mounts to meet your unique needs, designed and built by people who care at PDi.
  • The A-Series Enhanced Entertainment large screen TVs offer integrated apps with no internet required, easy pillow speaker control, and include capability for SMART future-proof custom app options or connectivity with leading partners of interactive patient software systems.
  • The Middle East Region market enjoys IP-based enhanced patient experience on both arm-mounted and wall TV displays.
  • PDi delivers other convenient options for education or entertainment with DVD kit options.
  • PDi offers a complete turn-key solution for all your patient entertainment and educational needs.

PDi offers a hassle-free TV experience. PDi has dedicated people. From engineer to line worker to sales, every PDi employee understands the complexities of healthcare TV’s and the supporting system requirements. Our passion defines us.  The PDi ProServices team is with you every step of the way to provide the personal one-on-one customer service and attention you want, and that you deserve. The PDi ProServices team is ready to help you with everything from site surveys, to cable and TV installation, to programming your PDi televisions, to chatting online or answering phones to quickly respond to your immediate technical inquiries.

We value our customers. At PDi you are not an account, you are our customer – the one who pays our wages. You are a member of the PDi family and PDi is there for you. We invite you to join the PDi family!

Healthcare is PDi’s only business. 

  • PDi TV’s are designed and built with heavy-duty, high-quality, reliable components.
  • Quality tested and inspected in our ISO Certified facility.
  • All PDi televisions are UL60065 Annex Q Approved for Hospital Use in US and Canada.
  • All PDi TVs are HDTV with Pro:Idiom
  • Arm sets offer 50,000 hour backlight panel lamp life; wall TVs offer 30,000 hrs life
  • All wall-mounted TV sets have a pillow speaker output.
  • PDi stands behind our products, and we service what we sell.

Yes.  Leveraging the Android-based OS, PDi delivers smart computing technology on PDi’s arm mounted sets medTAB 14" or medTAB 19" and the new large screen A-Series Enhanced Entertainment televisions.

Any of PDi's modular wall-mounted TV’s can connect to PDi's Android Module to provide another option for  interactive connectivity.



Of course one can buy televisions at a store for less.

Those commercial televisions cost less because they are not built to take the use and demands in a healthcare facility. Most televisions in a healthcare facility run 18 hours a day – everyday. This extensive use quickly wears out commercial televisions.

Also, all PDi wall-mounted sets have a pillow speaker output not found in retail store televisions.

PDi designs and constructs only healthcare-grade, healthcare-tough televisions.

Yes. From 14” personal arm-mounted television systems to exquisite wall-mounted 55” widescreen LED televisions, PDi offers complete solutions for all your needs.

PDi builds the most arm-mounted patient TV systems.  As the leading US manufacturer, we bring capability to design and build the mount that works for your facility, including the medTV Mobile Cart.

Check out our latest Mobile Cart for Patient Televisions. We also work with leading clinic chair manufacturers to build an integrated arm-mounted entertainment solution.    

PDi also builds low-voltage power supplies right here in the USA.   

We offer wall televisions and TV brackets with options for articulating mounts, pan & tilt, ceiling mounts, bolt-down table stands and more, everything your facility needs, including proven installation, service and support from PDi ProServices or one of our dedicated partners.

Yes. PDi delivers smart computing technology on PDi’s arm mounted sets medTAB 14" or medTAB 19" and the new large screen A-Series Enhanced Entertainment televisions.

Any of PDi's modular wall-mounted TV’s can connect to PDi's Android Module to provide another option for  interactive connectivity.


PDi brings a full suite of solutions, many which offer smart technology to ensure your investment is a future-proof, value-added tool that provides easy access to patient education, health portals and internet connectivity.

Education and connectivity improves access to the knowledge and understanding for patients and their families about the patients' condition, medical treatment and steps to wellness. These understandings empower patients and result in better overall health outcomes and patient satisfaction scores for your facility.

Effective January 2020, most PDi TV products offer a 3 year standard warranty.

An extended warranty is also available. Read more here Warranty


Yes, PDi offers an optional extended warranty on our televisions.  You can purchase the extended warranty within 1-year of original purchase. See Warranty for more information.

These are available to download from our website. See SOLUTIONS or Document Library under RESOURCES. A full medTV product catalog includes comprehensive specifications for complete parts medTV Catalog .

As a hospital grade TV, each source input can be enabled or disabled individually. In order to use the HDMI 2 source, for example, you would first need a programming remote control to access the setup menu so you can enable that source. Make sure you’re using PD108-420 (it’s black with a PDI logo on the front) and enter the setup menu. The programming remote control is different than a remote control given to patients. 


For A-Series Wall TVs:

If the TV has image version 104 you’ll go to Setup > Features (password 1234) > Hospital Mode > Lock Input Source.

If you have the newer image version 108 or later, it can be done in the setup menu when selecting “Sources".

Yes, they can. The code for a universal remote to work on a PDi TV may vary depending on the model of TV.  However, you can usually use codes for Phillips or LG to work with a current or recent production PDi TV. If your universal remote has an auto-program feature, that will probably be the easiest way to set up your remote.

FAQs Arm-mounted TV and Tablet Systems

The three main advantages PDi delivers versus passing out consumer tablets to patients include

  • built for infection control
  • continuously powered
  • secure mounts avoid theft, damage and neck pain.
medTAB also has an integrated TV tuner, no dongle, and delivers more than just web OS.

 Arm system configurators can be found under the Full Product Catalog for 14", 16" and 19" medTV or medTAB complete systems.

Important cable requirements are shown here:
  1. Coax must be solid copper core, solid copper braid. Recommended RG-6 coaxial cable numbers to use include Alpha9804C, Belden 9248, West Penn 806, or West Penn 25806 (plenum).
  2. Max. home run distance for coax from central power supply is 150 ft.
  3. Max length HDMI is 35 ft. For 50 ft distance use a booster.

58" 500 Series Arm

68" 1400 Series Arm

72" 1000 Series Arm

500 Series arms hold 4 lbs up to 13 lbs. You must specify the correct part number when ordering. Springs may be slightly field adjusted.

1400 Series arms are designed for 4 lb, 7 lb, 10 lb and 13 lbs. You must specify the correct part number when ordering.

1000 Series holds 13 lbs up to 24 lbs. You must specify the correct part number when ordering. 

medTAB 19" includes camera/mic standard, with privacy shutter and an internal microphone to allow video conferencing


Up to 10 low-voltage TVs can be powered with the central power supply by PDi. 

RG-6 coaxial cable employing a solid copper center conductor and copper shield is required.  Recommended RG-6 coaxial cable numbers to use include Alpha9804C, Belden 9248, West Penn 806, or West Penn 25806 (plenum). Cable run lengths between the central power supply and room mounted televisions MUST NOT exceed 150 feet.

DO NOT USE copper clad steel center conductor style coax cable. The coax must carry not only cable TV RF signal, but also the AC power hundreds of feet from the central power supply to each television location. Unfortunately, the steel cable offers too much resistance to the low frequency AC power current. The copper clad steel center coax is almost 10 times the electrical resistance compared to a coax with a pure solid copper center conductor.


Effective January 2020, PDi support arms have a 3-Year Limited Warranty.

No, there is no extended warranty for arms by PDi.

The medTV16, medTV19, and all medTABs offer charging through the USB ports. Quick charging is available on the medTAB16, medTAB19, and some new 2020 models of medTV19.

The medTV14 USB port is designed to be used as a media player only, though some level of phone charging is likely to occur.

If the picture is in either JPEG or BMP format it can be viewed on the P14W through the USB port on the back of the TV.  When you plug in the USB thumb drive it will launch the media viewer input where you can select the files you wish to view. Use the arrows on the front of the P14w or the arrows on the PD108-427 remote control to select images.

NOTE: The current production PDI-P16TV does not work this way.  The USB port on 16" TV is for TV cloning and firmware updates only.

PDi designs for safety first!  PDi swing arms have a SAFETY PIN located at the base of the arm section that meets the nose of the arm. 

ARM RECOIL HAZARD. The safety brake pin must remain in the SAFETY BRAKE PIN HOLE whenever the television set is removed from the arm or when the arm is removed from the wall bracket to prevent the arm from springing open.

For immediate questions, please call PDi ProServices for assistance. Ph: 1-800-628-9870, ext 505. 

TIP: Store the safety pin in the nose of the arm for easy future access!


The medTV16 is the industry 's first arm-mounted patient television to offer POE. The medTV16 can be powered over coax or powered over ethernet. Be sure to order the correct part number having -P on the end for POE or -C for Coax Power.

FAQs Large Screen Wall-mounted Smart TVs

Yes. All PDi wall mounted televisions provide a connection for a pillow speaker control. In addition to control of the TV through the wired connection, the TV also provides sound to the pillow speaker for less noise on the floor with private listening.

For A-Series wall TVs, the pillow speaker must be a numeric or navigational keypad having a Back, Last or Guide button.

All PDi large screen televisions have optional DVD kits that can be field installed at any time. Refer to DVD-Module for more info on our latest DVD kits that work with A-Series TVs.

No, the wall-mounted televisions do not include a camera or a microphone.

Out of the box, the PDi A-Series TVs provide you with Smart TV features you can use.  No head-end equipment, server, or internet is required to provide patients with pillow-speaker compatible games and relaxation applications. 

PDi also offers Interactive Enhanced Entertainment for A-Series to take patient entertainment to the next level by providing internet access to your patient TVs. Ask about upgrades to PDi’s standard medTV Smart interface, which provides patients with access to a web browser, news sites, and social media.  It is best used with PDi’s healthcare grade wireless keyboard. 

If you have specific application needs or desire a full interactive software solution, PDi has custom app capability or works with leading interactive software system vendors and can work with you to create a custom user interface with your own proprietary apps, links to patient portals, etc.  If you have existing patient education on channels in your head-end, PDi can also create a Patient Education app thereby leveraging your existing investment and technology.

All SW-Series or earlier model PDi modular televisions are compatible with the Android Modules by PDi, which can be added anytime. 

The PDi A-Series wall-mounted televisions are compatible with hearing aids. Easily connect the hearing aids to the TV via wireless Bluetooth technology for an improved experience.