User Experience (or UX) is the term that describes all aspects of a consumer’s interaction with a company, primarily those interactions that use technology. It is valuable because the quality of the user experience will influence whether the user chooses to come back and interact with the business again or recommend it to others. In healthcare, this is extremely valuable. First, a good user experience can influence a patient’s responses on exit surveys, which can only mean good things for you. Furthermore, going to the doctor or the hospital is not commonly thought of as a fun experience; patients are there because they must be there, and emotions are often running high. Creating a good user experience can help ease the stresses, frustrations, and discomfort the patients and their loved ones are feeling.