The best healthcare experience comes from putting people first.
Nowadays most people expect to have access to technology at any time. With the prevalence of cell phones, tablets and other devices, we’re constantly connected to some kind of digital distraction.
Topics: Patient Experience
Healthcare improvers are paving the way to the future in the healthcare industry. They are adopters of technology, pioneers of new processes and champions for problem solving. Healthcare improvers help make patients’ lives and experiences better.
Having a hospital television in a patient room is often seen as something that creates a more home-like feel in a healthcare setting, but it’s actually much more important than that. Hospital TVs and technology help distract patients from pain, educate patients, and help them connect to the world outside their room.
PDi arms have served facilities and their patients for nearly 40 years. It’s one of the reasons PDi is known as an industry leader in the healthcare space for personal patient televisions and infotainment. We build our arms to last, ensuring that PDi technology is a good investment for your healthcare facility.
When we engineer and manufacture new arm-mounted patient televisions like medTV16, we make sure our new devices are backwards compatible with many existing arms and mounts.
We are proud to create complete solutions that protect our customers’ existing investments.
You might be wondering about maintaining these arms, though. If we keep designing new televisions to work with your currently installed arms, there must be some regular maintenance that needs to be done, right?
Topics: Patient Experience
Patient-centered care brings patient engagement and personal involvement in care to a new level. When facilities try to implement patient-centered care, there is often a disconnect between what facilities think will make them more patient-centric and what patients really need. There’s a difference between making changes to become modern (like offering online scheduling) and implementing patient-centered initiatives, like involving patients more fully in their care.
What is Patient-Centered Care?
When facilities move toward more patient-centered care, it’s very similar to increasing their focus on patient engagement. Healthcare providers and patients should be on the same page in terms of the patient’s health goals, intentions and care plan. Patient-centered care should have a positive impact on health outcomes and can help patients be more knowledgeable about their conditions.
Topics: Patient Experience
You already know that HCAHPS measures your patients’ interactions with doctors and nurses, their environment, overall experiences, understanding, and discharge proceedings. These topics and questions are great for gathering data, but it can be difficult to understand how to actually make changes to improve your scores. For instance, you can provide education and explain new treatments and changes to your patients, but it’s hard to know if that information is going to stay with them. How will they measure and rate their understanding? It’s hard to say.
What if, instead of focusing on the HCAHPS questions, you focused on five key elements of patient engagement? Prioritize satisfying and delighting your patients through their engagement and experience in your facilities. Focus on the patient and improved HCAHPS will follow. Let’s take a look at those five key elements.
You know that the patient experience is quickly becoming one of the most important aspects of the entire healthcare experience. Patients want quality care, and HCAHPS regulations have made the patient experience a key part of value-based care.
If you’re looking to increase your understanding of the patient experience, we’ve put together a list of five podcasts that focus on the patient experience. Tune into one of these podcasts on your commute or while you’re grabbing a post-work run and expand your knowledge and ability to give patients an excellent experience.
Patients can easily feel lonely during infusion therapy or a hospital stay. Healthcare organizations can help ease this by providing technology that not only makes patients feel more comfortable, but also connects them to their friends, family, and entertainment or distractions they prefer. Many facilities staff choose to install wall-mounted televisions that use a pillow speaker control, but those can feel impersonal.
The other option, equal to a 90” wall TV experience, is to provide some form of personal tablet experience. Tablet options are typically either hospital-owned consumer-grade tablets or personal UL-Listed healthcare-grade arm-mounted TV-tablet touchscreen displays. Tablets can provide infotainment, telehealth capabilities, translation services, and social connectivity through social media, email and more. While some consumer-grade and healthcare-grade tablets can offer these benefits, let’s see how they match up on some critical requirements for performance in healthcare environments.
Patients really appreciate the quality experience a personal bedside entertainment system can provide during their stay. It’s very important to think about all aspects of the patient experience together with the project needs before ordering and installing patient TVs. Our checklist here will inform you of the most important considerations you should consider early in this decision process.
Planning the cabling you will need to have installed, the incoming signal source, the type of mount that best fits your application, and how you will power the bedside devices will ensure you protect yourself from costly fixes in the future. This preparation work ensures that all equipment is compatible and that any peripheral devices needed are addressed and ordered at once. A professional installation by experienced technicians will alleviate your concerns and help transform your patient experience.