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    Excellent Service. Every Time.

    From planning, installation, repairs, ongoing upgrades and more, we are eager to share our expertise with you to create the engaging, tech-driven patient environment that you are investing in.

    For over 35 years, PDi has been a leader in serving healthcare providers with products to fit the demanding and evolving needs of healthcare environments. PDi sets the standard of excellence in customer service and support for healthcare entertainment systems.


     

     


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    Want to speak with someone now?
    We know how downtime affects quality of patient care and staff productivity. 

    We're here to help, so let's get started. 

    Contact PDi ProServices

     

    "I am sure you have been told this before but PDi has excellent service. That's what makes a good company 'great.' "

    Mark from Dayton, OH

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    Service Solutions To Help You Create the Patient Experience You Need

     

    We are with you every step of the way.

     

    Consultation and Design

    We will help ensure your project vision becomes reality. Allow us to come alongside you early on in the planning process to assist with structural mounting options or OSHPD/OPM. We can offer a pre-site assessment and engineering designs to achieve flexible and future-proof solutions in every patient space.

    Head End Installation and Set Up

    Don't assume the risk of multiple contractors to put together a complex head end system. We will order the components, set them up, certify them and ship them on site for installation by our trained technicians.

     

    Installation and Cabling

    No one is more qualified to install healthcare-grade entertainment systems than the company that designs and builds them.  Our ANSI/TIA certified industry experts with over 30 years of experience will guide you in setting up the right infrastructure and proper cable installation to help you achieve your project goals.

     

    Maintenence and Equipment Inspection

    Our experienced technicians can perform inspections, maintenance, on-site repair, upgrades and adjustments to ensure your equipment is always operating smoothly. Protect your investment and extend the useful life of PDi equipment with consistent maintenance. PDi suggests annual maintenance and inspections to ensure continued safety and optimized performance. 

    Onsite Services

    When you need us, we are there. If the situation calls for in person service, PDi will send one of our trained technicians to your location to guarantee the task will be completed in a timely and efficient manner.

     

    Technical Services

    If you have questions or issues with your products, PDi ProServices team is always at hand. PDi’s experienced staff in Springboro, OH will assist you with TV tech support and troubleshooting your issue so you can get on with your day.

     

    Remediation

    We are problem-solvers who can remedy issues caused by inexperienced installers or unauthorized contractors. Because our skilled technicians are supported by our own PDi engineers, our work is always guaranteed to resolve your issues.  

     

    Engineering Support

    PDi understands that one size doesn’t always fit all. As an American manufacturer, PDi has the advantage to utilize a full team of mechanical, electrical and software engineers to solve unique problems for the specialized needs of customers. 

    PDi’s services include, but are not limited to:

    • OSHPD/OPM
    • Custom Mounts
    • Special Circumstance Installations
    • Mobility Assistance Compatibility

    Want to find out more about PDi ProServices?  

    Send us a message and we'll get in touch!