Excellent Service. Every Time.

From planning, installation, repairs, ongoing upgrades and more, we are eager to share our expertise with you to create the engaging, tech-driven patient environment that you are investing in.

CONSULTATION & DESIGN
MAINTENANCE & INSPECTIONS
INSTALLATION & CABLING
ONSITE SERVICES
SUPPORT
WARRANTY & REPAIRS
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Create the Patient Experience You Envision

For over 35 years, PDi has been a leader in serving healthcare providers with products to fit the demanding and evolving needs of healthcare environments. PDi sets the standard of excellence in customer service and support for healthcare entertainment systems.

Every step of the way, PDi ProServices ensures your needs are met. We assist early on with planning and site assessments for structural mounts and OSHPD/OPM designs. We evaluate TV equipment for reuse on retrofits. We build innovative solutions, and we are problem-solvers. We install, maintain, and always guarantee our work.

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We know how downtime affects the quality of
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Are your PDi products guaranteed?

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PDi products come with a standard 2-Year Warranty and customers have the option to purchase an Extended Warranty that offers up to four years of protection. 

Learn More about  PDi's Extended Warranty.

Need repairs? Let's get it fixed.

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If your PDi device needs repair, our ProServices team is trained and ready to get them back online for you. Our experienced technicians are available for TV repair in our U.S. factory or even at your location. Get in touch with us to find out what the best option is for you. 

Start your repair process

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I am sure you have been told this before but PDi has excellent service. That's what makes a good company 'great.'
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Mark
from Dayton, OH

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Distributor Partners

PDi is proud to be the largest television manufacturer in North America, and to partner with leading value-added integrators, distributors, and installers across the USA. Contact us today to find your best option.

We are with you every step of the way.

Consultation and Design

We will help ensure your project vision becomes reality. Allow us to come alongside you early on in the planning process to assist with structural mounting options or OSHPD/OPM. We can offer a pre-site assessment and engineering designs to achieve flexible and future-proof solutions in every patient space.

Head End Installation and Set Up

Don't assume the risk of multiple contractors to put together a complex head end system. We will order the components, set them up, certify them and ship them on site for installation by our trained technicians.

 

Installation and Cabling

No one is more qualified to install healthcare-grade entertainment systems than the company that designs and builds them.  Our ANSI/TIA certified industry experts with over 30 years of experience will guide you in setting up the right infrastructure and proper cable installation to help you achieve your project goals.

 

Maintenence and Equipment Inspection

Our experienced technicians can perform inspections, maintenance, on-site repair, upgrades and adjustments to ensure your equipment is always operating smoothly. Protect your investment and extend the useful life of PDi equipment with consistent maintenance. PDi suggests annual maintenance and inspections to ensure continued safety and optimized performance. 

Onsite Services

When you need us, we are there. If the situation calls for in person service, PDi will send one of our trained technicians to your location to guarantee the task will be completed in a timely and efficient manner.

 

Technical Services

If you have questions or issues with your products, PDi ProServices team is always at hand. PDi’s experienced staff in Springboro, OH will assist you with TV tech support and troubleshooting your issue so you can get on with your day.

 

Remediation

We are problem-solvers who can remedy issues caused by inexperienced installers or unauthorized contractors. Because our skilled technicians are supported by our own PDi engineers, our work is always guaranteed to resolve your issues.  

 

Engineering Support

PDi understands that one size doesn’t always fit all. As an American manufacturer, PDi has the advantage to utilize a full team of mechanical, electrical and software engineers to solve unique problems for the specialized needs of customers. 

PDi’s services include, but are not limited to:

  • OSHPD/OPM
  • Custom Mounts
  • Special Circumstance Installations
  • Mobility Assistance Compatibility

Want to find out more about PDi ProServices?