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5 Key Elements of Patient Engagement

Posted by Lynn Schutte on Apr 19, 2019 11:56:03 AM

You already know that HCAHPS measures your patients’ interactions with doctors and nurses, their environment, overall experiences, understanding, and discharge proceedings. These topics and questions are great for gathering data, but it can be difficult to understand how to actually make changes to improve your scores.

For instance, you can provide education and explain new treatments and changes to your patients, but it’s hard to know if that information is going to stay with them. How will they measure and rate their understanding? It’s hard to say.

What if, instead of focusing on the HCAHPS questions, you focused on five key elements of patient engagement? Prioritize satisfying and delighting your patients through their engagement and experience in your facilities. Focus on the patient and improved HCAHPS will follow. Let’s take a look at those five key elements.

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Topics: Patient Experience, Technology, Patient Engagement

The Top 5 Healthcare Podcasts about the Patient Experience

Posted by Lynn Schutte on Mar 19, 2019 9:29:00 AM

You know that the patient experience is quickly becoming one of the most important aspects of the entire healthcare experience. Patients want quality care, and HCAHPS regulations have made the patient experience a key part of value-based care.

Below is a list of 5 healthcare podcasts that will help you to increase your understanding of the patient experience. Listen on your own time during your commute, lunch break, your workout routine.

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Topics: Patient Experience, Technology

Why iPads are Bad for Patient Experience and Patient Safety

Posted by Lynn Schutte on Jan 17, 2019 11:22:42 AM

Patients can easily feel lonely during infusion therapy or a hospital stay. Healthcare organizations can help ease this loneliness by providing technology that can do many things besides making patients feel more comfortable. This technology also connects them to their friends, family, and entertainment they prefer. Many facilities staff choose to install wall-mounted televisions that use a pillow speaker control, but those can feel impersonal.

The other option, equal to a 90” wall TV experience, is to provide some form of personal tablet experience. There are two main tablet options for facilities, one being hospital-owned, consumer-grade tablets. The other option is personal UL-Listed healthcare-grade arm-mounted TV-tablet touchscreen displays.

Designing a room with the patient in mind is crucial to strengthening the patient experience. Tablets can provide infotainment, telehealth capabilities, translation services, connecting through social media, email and more. Some consumer-grade and healthcare-grade tablets can offer these benefits as well. Let’s see how they match up on some critical requirements for performance in healthcare environments.

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Topics: Patient Experience, Technology

Planning for a Successful Bedside TV Installation

Posted by Lynn Schutte on Dec 17, 2018 2:56:36 PM

Patients really appreciate the quality experience a personal bedside entertainment system can provide during their stay. It’s very important to think about all aspects of the patient experience together with the project needs before ordering and installing patient TVs. Our checklist here will inform you of the most important considerations you should consider early in this decision process.

THINK FIRST

Planning the cabling you will need to have installed, the incoming signal source, the type of mount that best fits your application, and how you will power the bedside devices will ensure you protect yourself from costly fixes in the future. This preparation work ensures that all equipment is compatible and that any peripheral devices needed are addressed and ordered at once. A professional installation by experienced technicians will alleviate your concerns and help transform your patient experience.

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Topics: Patient Experience, Technology, TV Installation

9 Space Efficient Ways to Mount a Personal Patient TV

Posted by Erin Todd on Oct 15, 2018 3:46:44 PM

Space is a commodity in patient areas. When designing patient areas in healthcare facilities, thoughtful consideration must be made for space efficiency. Medical equipment placement, providing ample room for staff and guests, and the placement of amenities such as the patient TV must also be well planned.

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Topics: Patient Experience, Technology

Enhanced Entertainment on Healthcare TVs in a Snap

Posted by Cat Saettel on Jul 24, 2018 1:56:37 PM

Do you wish you could provide more entertainment and relaxation features through your patient TVs without the added cost or long set-up process that interactive patient systems require? 

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Topics: Patient Experience, Technology

How Nature Sounds Comfort Patients

Posted by Erin Todd on Jun 15, 2018 1:02:00 PM

It's no secret that anxiety plagues patients as they go through the uncertainty of healthcare treatments. Anxiety can also be increased by medical circumstances such as drug use, phobias and mental disorders. Typical hospital environments don't make it easy for a patient to relax. The beeps of various medical machines, hallway noises, and even distinctive smells may cause tension in a patient.

There are many techniques to help a patient relieve stress, from breathing techniques to encouragement and distractions. One often overlooked element is the power nature sounds can have on the human mind.

The burbling of a brook, or the whistling of the wind can change our brain chemistry and bodily systems. This helps us to relax no matter where we are.

Natural sounds and environments have been narratively linked with relaxation and well-being for hundreds of years. Recent studies suggest that science backs these claims and can even physical impact healing and recovery after a stressful event.

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Nature sounds reduce the "fight-or-flight" signals in the brain.

In a study published in Scientific Reports in March 2017 researchers reported their findings on the effects of natural sounds. The study utilized brain scans, heart rate monitors and behavioral experiments.

When nature sounds were played the results were associated with a decrease in the body’s sympathetic "fight-or-flight" response. Additionally, there was an increase in parasympathetic response — the response that tells the body to relax and function in normally. [1]

Nature sounds speed up recovery

Research has also demonstrated that listening to nature sounds helps you recover faster after a stressful event. In a study conducted in 2010, test subjects were given a stressful problem to solve. Once they completed it, the speed of nervous system recovery was measured by skin conductance levels (SCL) with electrodes.

"Detailed analyses showed that half-life SCL recovery was 9−37% faster during the nature sound than during the [other] noises." [2]

 

Background nature sounds can ease patients into restful sleep.

Sudden noises disturb restful sleep because our minds are hardwired to alert us when it perceives a threat. In a healthcare setting, many machines are designed to alert caregivers when something is wrong. Unfortunately, that simultaneously can prevent patients from entering into the deep sleep they need to recover.

One study found that, "Alarms played [at] a whisper were found to awaken participants 90 percent of the time. For people in deep sleep, this volume would wake up them half the time." [3]

Noise machines help work as acoustic camouflage to the ear and mask the interruptive noises designed to alert medical staff.

Orfeu Buxton, an associate professor of biobehavioral health at Pennsylvania State University, says:

"These slow, whooshing noises are the sounds of non-threats, which is why they work to calm people. It's like they're saying: 'Don't worry, don't worry, don't worry.' Having a masking form of noise can also help block other sounds you don't have control over."[4]


Help patients easily access nature sounds from their patient television.


The PDi A-Series Enhanced Entertainment TVs
offer pre-installed nature sounds to help patients relax. With a few clicks, the patient can switch from regular TV to the sounds of rushing streams, or dripping rain. This will help ease any tensions they may be feeling, and drown out any disruptions from other sounds in their surroundings.

Learn More about the A-Series

 

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Topics: Patient Experience

PDi Unveils Televisions with More Entertainment Technology

Posted by Cat Saettel on Jun 13, 2018 10:27:44 AM

Medical-grade TVs offer patients added entertainment and relaxation options, no internet required.

No internet, no problem! PDi Communication Systems, Inc. has been driven by the mission of improving patient experience with entertainment technology since 1980. They launched a line of large screen, medical-grade, flat panel LED patient HDTV televisions. These televisions have integrated smart apps: The PDi A-Series.

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Topics: Innovation, Patient Experience, Technology

What do patients really want? 3 ways to deliver value to patients

Posted by Erin Todd on Dec 27, 2017 2:03:15 PM

 When it comes to their care, what do patients actually say about what they want?

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Topics: Patient Experience

Increasing Engagement with Patient Education Devices

Posted by Cat Saettel on Dec 4, 2017 1:00:00 PM

Dayton Children’s Hospital takes healthcare innovation and patient comfort to new heights in its new 8-story patient tower. The tower opened in June 2017 in Dayton, OH. From the first steps inside, the tower feels less like a sterile hospital and more like a children’s adventure land to explore.

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Topics: Patient Experience

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