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Lynn Schutte: May 19, 2019
Patient-centered care brings patient engagement and personal involvement in care to a new level. When facilities try to implement patient-centered care, there is often a disconnect between what facilities think will make them more patient-centric...
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Lynn Schutte: April 19, 2019
You already know that HCAHPS measures your patients’ interactions with doctors and nurses, their environment, overall experiences, understanding, and...
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Lynn Schutte: March 19, 2019
UPDATED April 15, 2022 You know that the patient experience is quickly becoming one of the most important aspects of the entire healthcare...
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Lynn Schutte: December 17, 2018
Patients really appreciate the quality experience a personal bedside entertainment system can provide during their stay. It’s very important to think...
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Lynn Schutte: August 18, 2017
User Experience (or UX) is the term that describes all aspects of a consumer’s interaction with a company, primarily those interactions that use...
