PDi’s Product Warranty

    How it works

    1. Select the plan that's right for you, and you're covered up to 5 yrs.


    Current Products

    Standard Limited Warranty

    (Effective Jan-2020)

    Extended Limited Warranty

    14" thru 19" Arm-mounted Displays (medTV/medTABC)



    PDi Arms and Low-voltage Power Supplies

    3-years NA

    24" and Larger A-Series Large Screen TVs (medTV SMART)

    3-years 5-years
    SW-Series Large Screen TVs 2-years NA
    DVD Module 1-year NA
    Peripherals, ie. Minimods or Accessories Varies, Minimum 1-year NA
    Shipping Fees Customer pays shipping to factory, PDi pays return shipping to customer. Free shipping both ways
    Rights to Buy Extended Warranty   Available within 1-year of original TV purchase


    Standard Limited Warranty



    *PDi TV Extended Limited Warranty is available to purchase within 1-year
    of original purchase date.
    Applies to PDi TV products sold in the US or Canada.

    Download Flyer Now PDi EXTENDED TV WARRANTY

    • 5-year protection from defects due to material or workmanship
    • Advanced replacement TVs in as few as 48 hours
    • Expedited repairs
    • 90 day “No Hassle” DOA return policy
    • No shipping fees and no deductibles

    Request a quote to purchase the Extended Limited Warranty. 

    2. Hassle-Free Repair Process If you have questions or issues with your products, PDi ProServices support is always at hand. PDi’s experienced staff in Springboro, OH will assist you with troubleshooting your issue so you can get on with your day.

    Call 1(800) 628-9870

    Monday – Friday 8:00 AM - 5:00 PM EST.

    Email 24/7: support@pdiarm.com


    Getting your product repaired or replaced is simple, fast and stress-free. Your product will be repaired using PDi authorized parts by certified technicians. If the product cannot be repaired, it will be replaced with a new or refurbished unit.

    Start your Return and Repair Process.

    Quality products and quality service is PDi’s guarantee.

    PDi is an ISO9001 registered company with a quality management system designed to achieve a superior level of customer satisfaction. View our ISO Certificate here.

    PDi customers can depend on the quality of the products and the caring service from the people behind them.