PDi’s Product Warranty

    How it works

    1. Select the plan that's right for you, and you're covered between 2 yrs thru 5 yrs.


    Current Products

    Standard Limited Warranty (Effective Jan-2020)

    Extended Limited Warranty

    14" thru 19" Arm-mounted medTVs & medTABC



    24" and Larger A-Series Large Screen TVs (medTV SMART)

    3-years 5-years
    SW-Series Large Screen TVs 2-years 5-years
    Non-TV PDi Products 3-years N/A
    DOA Replacement 30-day No-hassle coverage 90-day No-hassle coverage
    Advance Replacement None Replacement TVs shipped within 2 business days for standard models*
    Repair Services Standard  Expedited repairs within 2 business days
    Shipping Fees Customer pays shipping to factory, PDi pays return shipping to customer. Free shipping both ways
    Rights to Buy Extended Warranty   Available within 1-year of original TV purchase

    *Custom builds may require longer than 2-day replacements. Call PDi ProServices for more info.

    Standard Limited Warranty

    Request a quote to purchase the Extended Limited Warranty. 


    2. Hassle-Free Repair Process If you have questions or issues with your products, PDi ProServices support is always at hand. PDi’s experienced staff in Springboro, OH will assist you with troubleshooting your issue so you can get on with your day.

    Call 1(800) 628-9870

    Monday – Friday 8:00 AM - 5:00 PM EST.

    Email 24/7: support@pdiarm.com


    Getting your product repaired or replaced is simple, fast and stress-free. Your product will be repaired using PDi authorized parts by certified technicians. If the product cannot be repaired, it will be replaced with a new or refurbished unit.

    Start your Return and Repair Process.

    Quality products and quality service is PDi’s guarantee.

    PDi is an ISO9001 registered company with a quality management system designed to achieve a superior level of customer satisfaction.

    PDi customers can depend on the quality of the products and the caring service from the people behind them.