Full-time | Posted May 13, 2022 | Valid until December 31, 2021
Springboro, OH, 45066 USA
Base Salary: $0 / HOUR
Please Note: For the safety of our entire PDi work family, applicants are required to have the COVID-19 vaccine prior to employment.
The primary function of this position is to troubleshoot, repair, and report actions through Epicor software. The technician will also be responsible to talk with customers on the phone with regard to symptoms reported or not, to seek approval from customers for repair and to communicate pertinent information to others regarding any issues that may benefit continuous improvement and or quality of PDi product. All percentages below are approximate.
50 % of time This technician will spend the majority of the workday at the bench doing repairs on and/or troubleshooting customer sets shipped in for repair. Information from these repairs is to be entered into Epicor per procedure to capture parts usage and labor burden. The tech is responsible to make every effort to complete a repair in a timely manner while seeking customer input to duplicate the failure.
25% of time Operates as a back up on the Call Center phone lines and answer overflow calls as necessary. This may require further research or contact within PDi to answer some questions.
25% of time Preparing parts orders for shipping and coordinating shipping with the warehouse.
Work Hours: 7:00 am - 3:30 pm
Eligibility: We are an equal opportunity employer. Applicants are considered for positions without regard to race, religion, sex, gender, national origin, age, sexual orientation, disability, or any other consideration made unlawful by applicable, federal, state, or local laws.
Department: PDi ProServices
Point of Contact: Director of Customer Experience
Total Job Openings: 1