LEAD FIELD INSTALLATION AND SERVICE TECHNICIAN

Full-time | Posted October 27, 2021 | Valid until December 31, 2021

Start Immediately!

Springboro, OH, 45066 USA

Base Salary: $0 / HOUR

Benefits:

  • 401K
  • Health, Dental, Life and Vision Insurance
  • Short Term Disability & Long Term Disability
  • Tuition Reimbursement
  • Flexible Spending Account
  • 9 paid holidays including Christmas Eve, the day after Thanksgiving and New Years Eve.
  • Vacation Days & Personal Days

Description

Please Note: For the safety of our entire PDi work family, applicants are required to have the COVID-19 vaccine prior to employment.

Responsibilities:

65% of time     The technician will spend the majority of the work day onsite at various locations troubleshooting, installing, training, and in some cases researching. These visits will be documented for quality and forecasting purposes. The technician will work with PDi to schedule travel as efficiently as possible.
 
25% of time     Required to back up Call Center phone lines or answer overflow calls as necessary. They may also be asked to help prepare quotes for services that may be performed by them.
 
10% of time     Responsible for work on projects for continuous improvement of the Service/Technical Support areas including but not limited to process improvements.
 
  • Direct customer contact to identify and duplicate failure modes
  • Updating Epicor and Hubspot as well as any customer supplied documentation as needed
  • Troubleshooting systems and installations at remote locations
  • Recording and tracking work per current guidelines
  • Reporting any quality issues or unusual failures as well as circumstantial data
  • Continuous improvement to process involved in Service
  • Backup to call center when needed
  • Travel 50% up to 70%
  • Other duties as assigned/required

Qualifications:

  • Associates degree in electronics and a minimum of 5-7 years experience with a related field
  • Ability to use electrical measurement tools i.e. voltmeter, signal strength meter
  • Face to face Customer Service or Sales experience, minimum 4 years
  • Must demonstrate competency in all copper cabling such as coax, network and fiber installation and testing or certification, either with minimum 2 years experience
  • Must have experience quoting materials and labor for jobs
  • Competency in all MS Office functionality and some PC networking
  • Mechanical ability, competency with power tools, measuring and level devices
  • Excellent communication skills to all levels of technical expertise and administration
  • Able to meet deadlines
  • Able to withstand moderate amounts of stress
  •  

Skills:

  • Ability to meet deadlines.
  • Attention to detail.

Work Hours: 7:00 am - 3:30 pm

Experience Requirements:

  • Associates degree in electronics and a minimum of 5-7 years experience with a related field
  • Ability to use electrical measurement tools i.e. voltmeter, signal strength meter
  • Face to face Customer Service or Sales experience, minimum 4 years
  • Must demonstrate competency in all copper cabling such as coax, network and fiber installation and testing or certification, either with minimum 2 years experience
  • Must have experience quoting materials and labor for jobs
  • Competency in all MS Office functionality and some PC networking
  • Mechanical ability, competency with power tools, measuring and level devices
  • Excellent communication skills to all levels of technical expertise and administration
  • Able to meet deadlines
  • Able to withstand moderate amounts of stress

Education Requirements: Associates degree in electronics and a minimum of 5-7 years experience with a related field.

Physical Requirements:

  • Able to withstand moderate amounts of stress.

Eligibility: We are an equal opportunity employer. Applicants are considered for positions without regard to race, religion, sex, gender, national origin, age, sexual orientation, disability, or any other consideration made unlawful by applicable, federal, state, or local laws.

Industry: Manufacturing

Department: PDi ProServices

Point of Contact: Director of Customer Experience

Total Job Openings: 1

Download Your Application

Apply Now

Not what you're looking for?

Check our our other job postings!